The Insurance Claim Process: Step by Step
When you've been in an accident, dealing with insurance can feel overwhelming. As a Honda, Acura, GM, and Nissan certified collision center in Clinton, MD, City Side Auto Body has streamlined the process to make it as easy as possible for you.
1. Report the Accident to Your Insurance Company
The first step is always to report the accident to your insurance company. Most insurers have 24/7 claim hotlines. They'll assign you a claim number - keep this handy as you'll need it throughout the repair process.
2. Choose Your Repair Shop (You Have the Right!)
Important: You have the legal right to choose where your vehicle is repaired, regardless of what your insurance company suggests. While insurers may recommend their "preferred" shops, you are NOT required to use them. City Side Auto Body works with all insurance companies.
3. Get Your Estimate
Bring your vehicle to City Side Auto Body for a free, detailed estimate. We use computerized estimating systems that insurance companies recognize and accept. Our I-CAR Gold Class certified technicians will document all damage, including hidden damage that may not be immediately visible.
We Offer Virtual Estimates!
Can't make it to our shop right away? We now offer virtual estimates. Simply upload photos of your damage, and we'll provide a preliminary estimate to get your claim started.
4. We Handle the Insurance Negotiation
This is where our expertise really helps you. We'll work directly with your insurance adjuster to ensure all necessary repairs are covered, negotiate for OEM parts when appropriate, document any supplemental damage, and handle all the paperwork.
5. Authorization and Repairs Begin
Once we've reached an agreement with your insurance company, we'll get their authorization and begin repairs immediately. We'll keep you updated throughout the process.
Your Rights as a Consumer
Maryland law protects your right to choose your own repair shop, request OEM parts, get a written estimate before repairs begin, authorize all repairs before they're performed, and receive an itemized final bill.
Why Choose City Side Auto Body for Insurance Claims?
- ✓ 8+ years working with all insurers
- ✓ I-CAR Gold Class certification
- ✓ OEM certified (Honda, Acura, GM, Nissan)
- ✓ Direct billing to insurance
- ✓ Lifetime warranty on our work
- ✓ Woman-owned, community trusted
Ready to Get Your Vehicle Repaired?
Trust City Side Auto Body for all your collision repair needs. Woman-owned, I-CAR Gold Class certified, and committed to excellence.
Last Updated: November 12, 2025
City Side Auto Body • 6320 Aaron Lane, Clinton, MD 20735 • Woman-Owned • I-CAR Gold Class Certified • All Insurance Accepted