16 Attributes to Look for in a Collision Repair Shop

Your Complete Shop Evaluation Checklist

Use this comprehensive guide from City Side Auto Body to evaluate any collision repair facility before trusting them with your vehicle.

Credentials and Certifications

1. Industry Certifications

• I-CAR training levels
• ASE certifications
• State licensing

2. Manufacturer Recognition

• OEM certifications
• Authorized repair facility
• Factory training

3. Insurance Relationships

• Direct repair programs
• All insurer acceptance
• Claim expertise

Technical Capabilities

4. Modern Equipment

• Frame straightening machines
• Computerized measuring
• Welding capabilities

5. Paint Facility

• Down-draft spray booths
• Color matching technology
• Curing equipment

6. Diagnostic Tools

• Scan tools
• Calibration equipment
• Alignment systems

Service Quality

7. Written Estimates

• Detailed breakdown
• Photo documentation
• Clear pricing

8. Warranty Programs

• Lifetime guarantees
• National coverage
• Written terms

9. Parts Quality

• OEM availability
• Quality standards
• Your choice option

Customer Experience

10. Communication

• Progress updates
• Accessible staff
• Multiple contact methods

11. Convenience Services

• Rental assistance
• Towing available
• Pick-up/delivery

12. Facility Condition

• Clean workspace
• Organized operations
• Professional appearance

Business Practices

13. Transparency

• Upfront pricing
• No hidden fees
• Clear policies

14. Reputation

• Online reviews
• BBB rating
• Years in business

15. Environmental Responsibility

• Proper waste disposal
• Eco-friendly practices
• Recycling programs

16. Community Involvement

• Local engagement
• Chamber membership
• Charity support