Privacy Policy

1. Information We Collect

Information You Provide

• •Contact Information: Name, email address, phone number, mailing address
• •Vehicle Information: Year, make, model, VIN, damage descriptions
• •Insurance Information: Insurance company name, claim numbers (when provided)
• •Photos: Vehicle damage photos uploaded through our estimate form
• •Communication Records: Messages, inquiries, and correspondence

Information Automatically Collected

• •Website Usage: IP address, browser type, pages visited, time on site
• •Analytics Data: Via Google Analytics and Vercel Analytics (see Section 4)
• •Advertising Data: Via Google Ads and Google Ads Conversion Tracking (see Section 4)
• •Call Tracking Data: Via CallRail for inbound calls from Google Ads campaigns (see Section 4)
• •Technical Information: Device type, operating system, referring websites

2. How We Use Your Information

• •Providing collision repair estimates and scheduling services
• •Communicating about your repair, appointments, and vehicle status
• •Processing insurance claims and documentation
• •Tracking and recording inbound calls from advertising campaigns for quality assurance and reporting
• •Measuring advertising campaign performance
• •Improving our website and service quality
• •Complying with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information.

Service Providers

• •Resend / SendGrid — Email delivery for estimates and communications. Form submissions are accessible to BodyShopLeads (our website provider) for lead delivery and monthly Google Ads reporting purposes.
• •CallRail, Inc. — Call tracking and recording for Google Ads campaigns
• •Google LLC — Analytics, advertising, and conversion tracking
• •Vercel Inc. — Website hosting and analytics
• •Parts suppliers — When necessary for obtaining repair estimates

Insurance Companies

We share relevant vehicle and claim information with your insurance company to process claims and obtain repair approvals.

BodyShopLeads (Website Provider)

BodyShopLeads (SM ETE LLC), our website and marketing provider, has access to form submission lead data for the purpose of delivering leads and providing monthly Google Ads performance reports to City Side Auto Body.

Legal Requirements

We may disclose information when required by law or to protect our legal rights.

4. Third-Party Services and Tracking Technologies

We use the following third-party technologies on this website, each disclosed individually:

5. Maryland Privacy Rights

These rights apply to Maryland residents under applicable Maryland and federal privacy laws.

How to Exercise Your Rights

• •Email: autobody@city-side.com with "Privacy Request" in the subject line
• •Phone: 301-868-8100
• •Mail: 6320 Aaron Lane, Clinton, MD 20735

We will respond within 45 days.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• •Encrypted data transmission (HTTPS/TLS)
• •Access controls limiting who can view personal information
• •Regular review of our data collection and storage practices

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your personal information.

7. Data Retention

8. Call Recording Disclosure

Inbound phone calls to City Side Auto Body that originate from our Google Ads campaigns may be routed through CallRail and are subject to call recording. Callers are informed of recording via an automated disclosure message at the start of the call. Call recordings are used for quality assurance and advertising performance reporting purposes only.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website:

You can control cookies through your browser settings. Opt out of Google advertising cookies at: adssettings.google.com

10. Opt-Out Mechanisms

• •Google Analytics Opt-Out: tools.google.com/dlpage/gaoptout
• •Google Personalized Ads: adssettings.google.com
• •Network Advertising Initiative: optout.networkadvertising.org
• •CallRail Call Tracking Opt-Out: If you prefer not to be tracked via a CallRail number, you may call our direct business line.
• •Email Communications: Contact us directly to opt out of non-essential communications

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to remove that information.

12. International Visitors

Our website is hosted in the United States. If you are visiting from outside the United States, your information will be transferred to, stored, and processed in the United States.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the 'Last updated' date. Your continued use of our website after changes constitutes acceptance of the updated policy.

14. Contact Information