Frequently Asked Questions
Find answers to common questions about our collision repair services, insurance claims, and repair process.
QWhat should I do if I get into an accident?
What should I do if I get into an accident?
Ensure everyone's safety, call authorities if needed, then call City Side Auto Body at 301-868-8100. We can arrange towing, help with insurance, and guide you through the process.
QDo I need an appointment to get an estimate?
Do I need an appointment to get an estimate?
No appointment is required. Walk-ins are welcome, but scheduling ahead ensures faster service. Estimates take about 10-15 minutes.
QWhat types of repairs do you offer?
What types of repairs do you offer?
We specialize in auto body repair, collision repair, and auto paint services. We do not provide mechanical services such as brakes, suspension, or engine work.
QHow long will repairs take?
How long will repairs take?
It depends on the damage and parts availability. Minor repairs may take a few days, larger collision jobs may take longer. We keep you updated every step of the way.
QWill my insurance cover the repairs?
Will my insurance cover the repairs?
Yes. We work with all insurance companies and will handle the paperwork for you. You always have the right to choose your shop.
QDo you offer a warranty on repairs?
Do you offer a warranty on repairs?
Yes. We provide a lifetime warranty on body and paint repairs for as long as you own your vehicle.
QCan I get a rental car while my vehicle is being repaired?
Can I get a rental car while my vehicle is being repaired?
Yes. Many insurance policies cover rentals, and we can help arrange one.
QWhat if additional repairs are needed after the estimate?
What if additional repairs are needed after the estimate?
Sometimes hidden damage is revealed during disassembly. We'll update your insurance and provide a revised repair plan.
QHow do I pay for the repairs?
How do I pay for the repairs?
We accept insurance payments, major credit cards, and cashier's checks.
QHow do you ensure the quality of your repairs?
How do you ensure the quality of your repairs?
Every vehicle goes through a multi-step quality control process using OEM repair procedures, paint-matching technology, and final inspections.
Don't see your question? Contact us for personalized assistance.
Still Have Questions?
Our team is here to help with any questions about your repair needs.