Get the Right Information Before Committing
Asking the right questions helps you choose a quality shop. Here's what City Side Auto Body recommends you ask any collision repair facility.
1. What Certifications Do You Hold?
Why it matters: Certifications ensure proper training and procedures
Look for:
- I-CAR Gold Class certification
- OEM certifications for your vehicle
- ASE certified technicians
- Paint manufacturer certification
2. Do You Offer Written Warranties?
Why it matters: Protects your investment
Should include:
- Lifetime warranty on workmanship
- Paint warranty details
- Parts warranty coverage
- Transferability terms
3. Will You Use OEM or Aftermarket Parts?
Why it matters: Affects quality, safety, and value
- OEM parts guarantee fit and quality
- Some aftermarket parts compromise safety
- Insurance may prefer cheaper options
- You have the right to choose
4. How Long Will Repairs Take?
Why it matters: Planning and expectations
Factors affecting timeline:
- Parts availability
- Repair complexity
- Paint drying time
- Hidden damage discovery
5. Can You Match My Paint Exactly?
Why it matters: Appearance and value
Quality shops have:
- Computer color matching
- Spray-out test panels
- Blending techniques
- Multiple paint lines
6. Do You Work With My Insurance?
Why it matters: Convenience and coverage
- Direct billing available?
- Help with claim process?
- Handle supplements?
- Rental car coordination?
7. What Happens If Hidden Damage Is Found?
Why it matters: No surprise costs
Professional shops will:
- Contact you immediately
- Document with photos
- Work with insurance
- Get approval before proceeding
8. Can I See Examples of Your Work?
Why it matters: Quality verification
Look for:
- Before/after photos
- Customer testimonials
- Online reviews
- Vehicles in progress
9. What Safety Systems Can You Repair?
Why it matters: Modern vehicle complexity
Should include:
- ADAS calibration
- Airbag systems
- Blind spot monitors
- Backup cameras
City Side Has the Right Answers
We welcome these questions and more. With I-CAR Gold Class and OEM certifications, lifetime warranties, and complete transparency, we're confident in our answers.
Ready to Get Your Vehicle Repaired?
Trust City Side Auto Body for all your collision repair needs. Woman-owned, I-CAR Gold Class certified, and committed to excellence.
Last Updated: November 12, 2025
City Side Auto Body • 6320 Aaron Lane, Clinton, MD 20735 • Woman-Owned • I-CAR Gold Class Certified • All Insurance Accepted